Starbucks’ coffee shops are suffering from a feared consequence of the mobile revolution: the digital world can dump an avalanche of orders in a short period of time, creating delays and lines that scare away customers.

Starbucks Corp is an early adopter of mobile order and payment technology that the U.S. restaurant industry hopes will boost sales while reducing the burden of rising labor costs.

But baristas at the company’s busiest cafes had difficulty keeping up with mobile orders in the latest quarter, creating bottlenecks at drink delivery stations and leading some walk-in customers to walk out.

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