On of the better interviews I did for the radio show comes with video of Jay Baer.
There is no actual hugging, except for that day when Jay was wearing a kimono (years ago).
On this video, we talk about
The connection between treating people well and achieving business goals.
Why smart brands are reaching out to the complainers, the troll and the haters
How hugging your haters (and everyone) goes right to the bottom line